Overview

We accept returns within 7 days from the date you received your order. If {days} days have passed since your receipt, we unfortunately cannot offer you a refund or exchange.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

The item must be unused and in the same condition as when you received it.
It must be in its original packaging and unopened.
Proof of purchase (order number, invoice) must be provided.

Non-returnable items

Certain types of goods are exempt from return. The following items cannot be returned:

Perishable products such as fresh produce (fruits, vegetables).
Personal hygiene and cosmetic products if opened.
Custom or personalized products.
Gift cards.

Return Process

To initiate a return, please contact our customer service via our contact page specifying your order number and the reason for return. We will provide you with detailed instructions on how to proceed.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a certain number of days.

Shipping costs

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or incorrect items

If you receive a damaged or incorrect item, please contact us immediately via our contact page with details of the problem and photos if possible. We will make the necessary arrangements to replace the item or issue a refund as appropriate.

Contact

If you have questions about our return policy, please don't hesitate to contact us via our contact page.